Shipping Policy

Effective Date: 15th January 2026

At The Marsa, we aim to deliver your orders safely and on time. This Shipping Policy explains how we handle shipping and delivery.

1. Order Processing

• Orders are processed within 1–3 business days after successful payment.

• Orders placed on Sundays or public holidays will be processed on the next working day.

• You will receive an order confirmation after placing your order.

2. Shipping Timeline

• Estimated delivery time: 4–8 business days after dispatch.

• Delivery time may vary depending on location, courier partner, weather, or other external factors.

3. Shipping Charges

• Shipping charges, if any, will be clearly mentioned at checkout.

• Any promotional free shipping offers will be shown on the website.

4. Delivery Process

• Orders will be delivered to the address provided at checkout.

• Please ensure your address and contact details are correct.

• We are not responsible for delays or non-delivery due to incorrect address details.

5. Failed Delivery

If delivery fails due to:

• Wrong or incomplete address

• Customer not available

• Refusal to accept delivery

The order may be returned to us. In such cases:

• Re-shipping will be charged extra, or

• Refund will be processed after deducting shipping and handling charges.

6. Tracking Orders

• Tracking details will be shared once the order is shipped.

• You can track your order using the provided tracking link.

7. Damaged or Missing Packages

• If your package arrives damaged or tampered, do not accept delivery.

• If accepted and found damaged, follow our Refund & Replacement Policy with an unboxing video.

8. Delivery Partners

We use trusted courier and logistics partners to deliver your orders.

9. Contact Us

For any shipping-related queries:

The Marsa
Website: www.themarsa.in
Email: info@themarsa.in
Phone: +91 8084549082